Your international customer experience partner
SwissAuditShop International helps brands measure, understand and improve the experience their customers live across different countries, languages and channels.
Measure. Understand. Improve.
We believe customer experience should be measured the way product quality is measured: with precision, rigor and consistency — everywhere in the world.
Our approach combines a consistent methodology, trained local auditors and clear reporting technology. We produce comparable and reliable data, turned into concrete decisions for your teams.
What we do
SwissAuditShop International designs and deploys mystery shopping programs, in-store audits, digital audits, mystery calls and satisfaction surveys. Our consistent methodology, applied by trained local auditors, produces reliable and comparable data across countries, channels and points of sale. We turn this data into clear dashboards, internal benchmarks and actionable recommendations for your teams.
Who it's for
We support international brands and multi-site networks — retail, luxury, hospitality, automotive, banking, telecommunications, mass distribution, real estate, travel and healthcare — looking to measure, compare and improve the experience their customers receive across every market. Whether you run 10 or 450 stores in 2 or 12 countries, our framework adapts to your scope.
Who we are
SwissAuditShop International is a customer experience audit firm based in Vernier (Geneva), Switzerland. Our team coordinates an international network of local auditors and customer experience consultants, able to operate in over 40 countries and 25 languages. We work in compliance with GDPR and the local regulations applicable in each market.
What guides us
Precision
Rigorous methods and controlled data.
International
A global vision, deployed locally.
Confidentiality
Strict compliance with regulations and sensitive data.
Results-driven
Actionable recommendations, not just measurements.